Privacy Policy

Privacy Policy

We want visitors to our websites to be able to take part fully in the activities and offers we provide. We also want to make sure that when we collect information from you, we do so in a way that does not infringe your right to privacy.

This Privacy Policy is designed to give you useful information about the way we collect and use personal information and how we use cookies.

Please read the following carefully because by visiting www.andrewsuk.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Andrews UK Limited, Suite 112, Crystal House, New Bedford Road, Luton, Bedfordshire, LU1 1HS.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise and we will only use that information as we specifically state when you provide that information or as set out in this policy.  Some examples of the information that we collect and how we use it are:

Newsletters: We have several newsletters that keep readers up-to-date with information on our books, authors, events, offers etc.  If you would like to subscribe to one of our newsletters, we will require you to send us your email address so that we can send the newsletter to you.  We may also ask you to provide other information about yourself, such as your name, age, sex and location so that we can personalise your newsletters.

Email and other contact details: You may wish to contact us from time to time by sending us letters or emails or by filling in contact forms on one of our websites.  We will only use this information to respond to your query or suggestion.

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

Information about your visit, including the full Uniform Resource Locators from which you have visited our site or that you visit after our site; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We will use this information:

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

To improve our site to ensure that content is presented in the most effective manner for you and for your computer;

To allow you to participate in interactive features of our service, when you choose to do so;

 As part of our efforts to keep our site safe and secure;

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate or the other services we provide.  We may also receive information about you from any of business partners to whom you may have given your details with permission for them to send it to us.

COOKIES

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them.

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements or to protect our rights, property, or safety or that of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or group companies. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

THIRD PARTY SITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Andrews UK Limited, Suite 112, Crystal House, New Bedford Road, Luton, Bedfordshire, LU1 1HS

Testimonials

Herbie Brennan

Best-selling author whose first independent eBook was published by AUK

“I couldn't believe the speed of the conversion operation. My experience with conventional publishing suggests a simple cover design typically takes three months, while getting a book to market usually takes at least a year and sometimes substantially longer. With AUK electronic publishing, it was quite astonishing to see things moving at the speed they did: I signed the contract on Tuesday and saw the eBook offered for sale the following Friday. It was amazing and yet there was not so much as a hint of a rushed job — cover design and inside layout both looked entirely professional. I would like to congratulate the whole team on a magnificent effort. I shall be singing the praises of AUK to anybody who’ll listen.'

Andrew Mark Sewell

Managing Director, B7 Media

“AUK have handled the complete distribution solution for our audiobook releases for some years now and we’ve been continually impressed with their professionalism, unwavering support and dedication to strike the best distribution deal on our behalf. AUK have never knowingly rested on their laurels and their endeavours on our behalf has allowed us to cost effectively sell our releases on multiple formats both in the UK and internationally. With accurate monthly reporting and prompt monthly payments you know AUK will work in close partnership with you, and handle your brand as you would yourself”

Hazel Cushion

Managing Director, Accent Press Ltd

“Working with Andrews UK Ltd enabled us to fast-track our eBook programme and develop a significant new revenue stream”

Chris Cowlin

Apex Publishing Ltd.

"We have been dealing with Andrews UK Ltd for the last few years and have been very happy with their service. They convert eBooks in record time, communicate very well, sort any problems within minutes and send sales report every month on time. I wouldn't hesitate to recommend them to anyone."

Victoria Blisse

Award Winning Author

"AUK are not only wonderfully professional they are friendly too. Nothing is too much trouble for their effective, professional and approachable staff. If you need questions answered, no matter how silly you suspect they may be someone will take the time to answer you. Communication is excellent, I've never had to wait more than a few hours for an answer to my email.

The standard of the eBooks produced is amazingly high also, each title is beautifully crafted and they look excellent on a range of eBook readers and even on a computer screen. Books reach all the main distributers quickly, covers are high quality and my sales with House of Erotica are really good.

I would not hesitate to recommend them to any author looking for a publisher."

Darton Longman and Todd

"Andrews UK have provided DLT with an eminently straightforward, time saving way of entering the eBook market"

Priscilla Hannaford

Brilliant Publications

"Andrews UK is a pain free way of getting eBook sales for your books. They take the files, convert them to different formats and do all the distribution for you. Paul and the team are real lateral thinkers and are always suggesting new ways to increase sales. They pay promptly too!"